1
Assess and define support level
We align scope, criticality, and operating model, from registry-only support to fully managed hosting.
Maintenance, support and hosting
Reliable operations for AI systems in production
From on-prem version updates to fully managed hosting, we keep your solution stable and secure. We are on call 24/7, respond within one business day, and solve most issues within a few hours, with clear escalation paths up to one week for complex cases.
What this includes
Service levels and operations you can rely on.
24/7 on-call support
Our team is reachable at all times for incidents and urgent questions, with defined escalation ownership.
Incidents are acknowledged immediately and handled by people who know your stack.
Fast response and reliable resolution
We respond within one business day, usually much faster. Most solutions are delivered within hours, and complex topics are resolved within one week.
Predictable support quality with transparent timelines for business stakeholders.
Secure hosting and dependable maintenance
We host and maintain your solution using security best practices, controlled updates, backups, and operational guardrails.
Stable systems, lower risk, and reliable day-to-day performance.
Hosted by Askantis vs self-hosted
Choose the right operating model for your team and risk profile.
Support levels range from simple container registry version updates for on-prem deployments to fully managed hosting with support included.
Hosted by Askantis
Self-hosted
24/7 on-call support
24/7 on-call support
Response within one business day
Response within one business day
Most fixes delivered within hours
Most fixes delivered within hours
Secure hosting best practices by default
Secure hosting best practices by default
Managed updates, backups and monitoring
Managed updates, backups and monitoring
On-prem registry version updates only
On-prem registry version updates only
How support and operations run
Clear ownership from intake to reliable production operations.
2
Set up secure maintenance workflows
We implement monitoring, alerting, patching, backups, and incident processes with clear responsibilities.
3
Operate, support and continuously improve
We maintain your system reliably, answer questions at any time, and improve resilience based on real incidents.
FAQ
Questions teams ask before handing over maintenance and hosting.
Yes. We can start with lightweight support such as registry version updates and evolve into deeper maintenance over time.
Ready for reliable maintenance, support, and hosting?
Tell us about your challenge. We'll show you what's possible.